I bought 5 watches, online, all same model for family, inspected them, all 5 have scratches, no plastic protection, no tags which are important, some had no warranty card. Returned them all, last week I bought 3 in the sale, all scratched, some with dings on them where they have hit something, no tags, no protective plastic, one missing a warranty card, these are all going back, I thought just order one, you might get lucky, received it today, scratched, no plastic protection, no tag. It's going back also. I am disgusted with ernest jones and lack of care for products or customers, these watches all have the appearance of being used watches, they must be the display models and are badly looked after, they don't tell you they are display models, all 8 watches I ordered came from different shops which makes me think I'm right I will never use Ernest jones again. Vote with your money, don't go through what I have had to go through, reading these reports and elsewhere online I see a lot of people have the same problem with scratched watches. They don't leave the factory in this condition. When I buy a new watch I expect it to be new. These watches are all being returned due to being scratched.