I wish I had read these reviews before making a purchase with this company. My experience sounds like all of the others. Ordered a custom pool cover, sent all my my measurements and picture of my pool. Cover doesn’t fit because it was ordered wrong and not according to the measurements I provided. This company is clearly responsible as it is their error. I started a “ticket” immediately after realizing the $1300+ cover did not fit. I have been asked for same info over and over(clearly a delay tactic), I’ve called numerous times and am told Jay will call me back-never has. He has never responded with a resolution, has simply ignored me. Trying to go through credit card dispute now, amazing how he can take the time to respond to credit card company but not to customer. He knows he is wrong which is why he won’t respond to me. I have all of the proof including my original order form that I emailed over. Completely unethical, I also don’t usually write reviews but this experience has been the worst I have ever had with a company. I can’t believe that you can pay for an item and not get what you ordered and they don’t even try to fix their mistake but want to keep your money. I echo other reviews in feeling like their business practice is criminal. They are essentially stealing my money. I was persuaded by their Christian references on their website that this would be a trustworthy company to do business with. In fact, I specifically chose to go with them because of that. Wow, they should be ashamed to be making any references to Christ when they are conducting their business in such in an ethical way. This clearly is not an isolated incident and appears to be a pattern according to these reviews.