TH
Don’t sign up for this. I signed up at the Craft Show in Birmingham. The flowers looked gorgeous and the guy explaining how it works was ace. However, I didn’t receive my first bunch of flowers on the date agreed - just in time for my birthday! I phoned them to ask where they were and the customer service was awful. Firstly, I was told that I was wrong about the date - I wasn’t. It was still on my calendar on my account page! Amber did say sorry, then admitted they’d been a glitch on their website. Something about a new website being set up. Anyway, Amber failed to reassure me that this wouldn’t happen again and offered no form of compensation to keep me as a customer when I asked her to close my account. I questioned her customer service skills and said goodbye. Since the telephone conversation I have received an email offering me a free bunch of flowers - too little too late I’m afraid. Previous to my expected delivery date, I’d posted a question on their Facebook page. This was deleted twice and on the third occasion was answered. I really wouldn’t waste your energy or money with this company.
4 years ago
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Freddie's Flowers has a 2.8 average rating from 207 reviews

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