Absolutely Shocking!! I signed up last Tuesday 12th November with my first delivery for my wife confirmed by Freddie's Flowers for the 15th November. Absolutely nothing turned up and there was no contact from either Freddie's Flowers or the delivery company. I sent an email to them on the Saturday and then followed up again on the Monday and received absolutely zero response. I then phoned twice on Wednesday 20th and eventually got through to someone. They looked at the system which said that it was still with the driver 5 days later!! I asked why I hadn't had a response and they stated that they have had a lot of emails and have been to busy to even read my email! This is absolutely shocking for an online company that's business relies on new customers, happy customers to introduce their services to friends and family and ultimately a strong delivery service. I was offered an apology and a delivery the next day which in itself was dumb given that would be the day before my supposed next weekly delivery!! Quite frankly the person on the phone didn't give a hoot and failed to take my complaint seriously. It does seem that these days companies take no responsibility for their errors and simply couldn't care less!