I order flowers every year for my mom for Mother’s Day. As in all prior years, I chose a specific arrangement as advertised on the FTD website. What my mother received is nowhere CLOSE to what I ordered. And that happens every single year. Why have options available in your website to choose from if no florist can fulfill it as ordered? I fully realize there are times that the florist reserves the right to occasionally swap out floral colors or various flowers if they are otherwise out of stock on something that my preferred arrangement requires. And I am fine with that. But I feel that EVERY year when I order, the florist doesn’t even look at what I’d ordered, and they just throw some random cheap flowers into a vase and deliver it. Just once I would like my mother to get something at least remotely similar to what I ordered. Is that too much to ask? Why bother posting photos of arrangements on your website to choose from if no florist will be able to fulfill the order as requested? In what other line of business is it appropriate to just send a completely alternative (and less premium) product without any regard for what was ordered? I am all for the occasional substitutions as i said above, and that is acceptable. What isn’t acceptable is paying for a beautiful premium arrangement that is advertised on the website but getting a cheap arrangement instead, that includes NOTHING of what I ordered. The arrangement received is decent enough I guess. But if I place an order for a pair of $100 khaki pants and the business decides to fulfill my order by just sending me a $19.99 polka dot skirt, is that acceptable? No. That’s such a scam. FTDs website should consist of one page saying “click here to send random floral arrangements to a loved one because we actually can’t fulfill specific requests or even prepare any arrangement as pictured on our website. Because we false advertise.” The photos attached are my last 2 orders…and what was delivered. Like I said, the delivered flora is ok looking but is likely 50% cheaper than what I paid for. This happens every year - I’m done giving you another chance.