The service we have received from this insurance company is nothing short of disgusting. My father had an insurance policy with this company for 7 years. Earlier this year he was admitted to hospital, then discharged, before dying suddenly. While he was hospitalised and ill he couldn't care for his dogs and they went to kennels. The cost of which is covered by the policy. We submitted a claim to Animal Friends. We supplied all the relevant details including a letter from his GP that stated time in hospital and additionally said even though he had been discharged from hospital he was still to unwell and unable to look after his dogs. He couldn't drive or walk his dogs (for instance) and was receiving daily home care. Despite multiple phone calls and emails it took Animals Friends weeks to even look at the claim and it wasn't until I put a review on Trustpilot they decided to look at it. Animal Friends had the audacity to send our family an email stating they needed the policy holder to contact them. Given the policy holder was DEAD this was extremely distressing. They obviously can't read either because we sent them a copy of the death certificate. They have now informed us they will only pay for the actual time within hospital and not the full time my late father was unable to care for his dogs. Even though an official letter from a medical professional saying he was not able to care for these animals was supplied. The level of service received from this company is nothing short of truly shocking and you should seek insurance services from a company with a little more empathy and understanding. You'll get neither with a policy from Animal Friends.