I booked the tour Zingaro Riserve and Scopello Boat Tour with Lunch from Trapani online with GetYourGuide. On the website there was written that transport was provided from Trapani to San Vito Lo Capo for an extra fee of EUR20. On the 21st August 2023 we were at the meeting point 30 mins before but the transport never showed up and if it weren't for a very good taxi driver who took us to San Vito Lo Capo we would have missed the boat tour. We were a group of 4 and we had planned to pay EUR20 each to go to San Vito Lo Capo as there was written in the booking. However we ended up paying €150 for both ways instead of EUR80 (€20 each) as there was written when I made the booking. On the day I started calling Egadi Navigazione from 09:30 to inform them that we were not picked up from Trapani. At first they told me that they sent me and email and that they even called me to tell me that there was a problem with transport and I had to find my own means of transport. This was not true. When we arrived at San Vito lo Capo they didn't even have our names. I even tried to contact GetYourGuude on the app but to no avail. When I returned back from my holiday I made an official complaint to GetYourGuide by writing them an email to ask for a reimbursement for the extra money we paid for the taxi. The answer was that I should contact Egadi Navigazione because they were the ones who failed to provide me with transport. I wrote back telling them that I made the booking through GetYourGuide and not Egadi Navigazione. Do not book the tour Zingaro Riserve and Scopello Boat Tour with Lunch from Trapani with GetYourGuide. The transport from Trapani to San Vito lo Capo is a gimmick as they don't really send someone yo pick you up from Trapani. Date of experience: August 21, 2023