Anil Patel
I Only took my car for an MOT and ended up with broken car key which will cost me £300 – DO NOT USE HALFORDS AUTOCENTRE WALSALL I took my car for an MOT to Halfords Walsall and they ended up breaking my car key! They said it was already broken but that is impossible as how did I drive the car there in the first place? They just left the key blade broken in the ignition and I have to pry it out myself. They even suggested to use the broken key as it is. Do they not know about safety?! Had to call a relative to drop off a spare key so I could actually drive home. All they were bothered about was chasing me for payment of the MOT and the not the car key they had clearly broken. When I asked them what had happened to the key they said it was already broken and the MOT tester (I believe his name is O. Nawaz) and the other three of them who work them surrounded me telling me it was already broken, trying to attempt to intimidate me and are making out I am I liar! Basically saying it is my word against their word!  Now I am having to pay over £300 to get a new car key made! Absolutely disgusted and poor and shocking customer service – the staff there don’t even seem to care and even want to help resolve the issue. All they cared about was getting the money for the MOT and getting me off their premises as soon as they could as they needed the parking space for someone else. I will never use another Halfords store again…
1 year ago
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Halfords Autocentres has a 1.9 average rating from 806 reviews

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