Received several sets of “Halfords Advanced” tools for Christmas. They come with a lifetime guarantee. Two sockets and pliers broke so as per the advice on my guarantee took them to Halfords Bridgend. The member of staff on till told me they don’t have customer service in store and no don’t exchange tools at Bridgend either. I asked to speak to the manager who accused me of stealing or buying the tools second hand. I explained they were Christmas presents and had photos and videos of me opening them and the guarantee. He said I need the receipt to exchange. I made a quick call the the person who bought the tools while the manager abused me behind my back. When I turned to tell him I was being sent the receipts. He then said policy has changed and Halfords no longer honour the guarantee. I asked him to print me a copy of the new policy and he lost his temper and told me to leave the store. He then shouted I was a bad role model to my son who was with me. Halfords refuse to return my emails or contact on social media. Spent over £1000 and they won’t replace tools worth £10