I ordered a five piece patio set and it was delivered. The box had been damaged and I think it was due to the delivery, not sure. Anyways, I put it together and it was damaged. I called the customer service line and spoke with a lady and she said for me to pout it back into the box and they would pick it up. I told her that it took me two days as I am 72 years old to put it together and I was not taking it apart and trying to put back into a box. She was not very helpful or nice. I went to the Home depot on Cortez Road and asked for a manager. The young girl called for a manage and he never came to see me but talked with her about my problem. I showed her pictures of the damage and the box that it came in. He only wanted to give me $100.00 off. I was asking for 25% off which I thought was fair since the coffee table was damaged in severs places and the chair had a defect from the factory and 1 cushion was damaged as well. He would not give me $150.00 off so I said for them to come get it and I was not taking it apart and boxing it up. They were suppose to contact me about picking it up and set a date. I was called out of state on an emergency and I was called stating that UPS was there to pick up a package! They were not going to take 5 pieces of furniture on there truck not boxed up. I called the Cortez store and asked for a manger and spoke with Jason Arnhart. I told him the situation and he was very accommodating. He said he would offer me the $150.00 if I would keep the furniture and I agreed. I did not want to go through finding another set that I liked and putting it together again. He gave me an adjustment on my bill in one day and I was very satisfied with his customer service. I wish more people would be more caring and cared about there customers as much as Jason. I for one appreciate his help in resolving this issue and we both walked away winners. Home Depot should be proud to have Jason as an employee, not like the other manager was at all. It would have cost him more to have UPS or the other company that they sent out pick up the furniture than $150.00. Thank you Jason Arnhart for superior customer service skills! I would gibe Jason a 5 start rating the four should of been a 2 with the other service I received.