House of FRAUD! I had to return 5 items from my order from a House of Fraser. As soon as I submitted the return, I received an email, informing me that I was returning 1 item only with the reason that I never chose as an option for any of the returning items. The attached return label however was correct, so I asumed that the message in the email was a system error. Few days after posting a return I have received a refund for 1 item! What a coincidence! Tried to contact the customer service via chat. After waiting for 15 mins, chat was closed saying that I took too long to respond! Sent an email and got a responce that they can not overrule the warehouse decision, therefore I should accept only 1 item being refunded!!! Contacted them again, asking for investigation as to where the rest of the items gone, was told again that the person who received a delivery confirmed it was 1 item only. Sent several emails asking which warehouse was the return processed at, if they actually have opened a parcel and asking to check CCTV. Guess what? All my questiones remained unanswered. Every responce takes 5 days to a week. Asked for a customer service number, was told that it does not exist. After 4 weeks of exchanging emails back and forth, they finally asked for a proof of postage. Evry however already used the same tracking number for another delivery! It either seems that their staff are stealing and they are not doing anything about it or perhaps they are doing it on purpose, so they can just relist stuff on their website and sell it again. Double profit! They stole £185.00 worth of goods and trying to sweep it under the carpet! Is there a consumer rights lawyers of sort as they are clearly not planning on refunding my money?