AVOID KIWI, avoid headache, save you money. 1. Kiwi customer service is quite hard to reach out to, there is no customer service line available to resolve issues. I need to type, and talk to a bot on the other side. 2. I purchased a ticket that was a cancelled flight. As a third party, Kiwi asked me to contact airline for refund directly and Kiwi said they can not confirm if they have my payment. Even my credit card payment shows “KIWI”. Different people/bots will reply when you reach out to customer support, and there is no ownership in kiwi’s customer service to assist and help. If you would want to purchase through Kiwi, please make sure you are covered under insurance or you are absolutely sure about your trip/flight, and prepared to have minimal =0 customer support. If you have to use a third-party plate form, choose the ones with customer service available in case of an unfortunate event. I personally would NEVER use this platform again! I also tell the people around me the feedback I have, and they can avoid unnecessary KIWI experience.