Missing an item (the package is sealed - closed when arrived! The company closed my case & blocked my account! On 28th September 2022 @ 08:38 : I ordered (order number_435054833) , the package DID NOT arrive on time. !!! On 5th October 2022: I raised a question through my account that the package didn't arrive but under my account, it shows DELIVERED !!! which was my concern On 5th October 2022: The package arrived (TA 536656596GB) but when I opened the package (I can confirmed package has no sign of opening), i only received one item and the other item WAS NOT there. (I sent them the photo I took after I opened the box from the back side)....Normally I will not take a photo of package when it arrives... On 18th October 2022: I received email finally mentioned "After you confirmed that the parcel was sealed when you received it, we reviewed the CCTV footage of the packing of the parcel as this would be where the error ocurred. The CCTV confirmed that the parcel was packed correctly. conducting a full delivery network investigation regarding your missing item" As I mentioned the truth that the package is sealed when arrived but when I opened it, there is one missing item !!! ....My case was closed !!! and beyond that I cannot access my account. Everything was removed ! There is no purchased records in the last past years.