If i Could go less than 1 star i would. I sent 2 phones valued at 200.00 each in perfect condition. I have the photos to prove this. I received an email saying they are scratched and damaged and we will give you 70.00. I refused this. mazuma are trying to blame the royal mail and want me to claim, they say royal mail be responsible for the damage when even after Mazuma returned the phones the outside of the boxes are in perfect condition........ explain this!!!!! I have sent more emails than i can count and spent hours on the phone trying to resolve this and each time i get the same answer......Claim from Royal Mail. i dont want to claim from Royal Mail as they are not responsible for the damage, you are. The photos i have before sending and the fact the boxes are immaculate proves this, it speaks for itself and proves that the damage to my phones was done whilst the phones were in your care. You take peoples phones and cause damage and refuse to accept responsibility. As a result i have lost 400.00. I am utterly disgusted with the way people have spoken to me, with the correspondance...... Mazuma in case you dont believe me I have recorded every single conversation.....
6 years ago
Mazuma Mobile has a
4.2
average rating
from
2,014
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.