I was browsing Lyst and saw a pair of shoes that I liked, which upon investigation turned out to be sold by a company I'd never heard of before called MyTheresa. I went to the website directly and had a look around. It looked fairly legitimate. I searched online and found a bunch of review sites which, to be fair, were mostly average. There was one large review site though that had mostly positive reviews, so I decided perhaps I could buy the shoes and pay by PayPal or credit card so that I would at least be covered if something did go wrong. I added the shoes to my basket and went to pay, only to find that the checkout page was giving me a 404 error. "How inconvenient", I thought! I saw at the bottom of the website that there was a 24/7 phone number, so I called to ask if they were aware of the problem. The lady I spoke to hung up pretty much immediately, before I'd even finished telling her what the problem was. Given the conversation had been pleasant, and given I hadn't even finished explaining what the problem was, I thought perhaps it was just an accident. I called back. I got through to a different lady this time but she also hung up on me. As did a third!!! Needless to say, I won't be completing my purchase and I think I just had a VERY lucky escape from what is clearly not a legitimate business. I now suspect that the positive reviews on here must be fake because there's no way on earth a company like this provides acceptable service.