Just another business who wouldn't know good customer service if it bit them in the behind. They managed to lose my first shipment with them, and then told me it was essentially too bad because claims can only be lodged if I purchased insurance, and I had not. It was a low value shipment, so I didn't need insurance. But I did expect a refund of the shipping fees they charged, since I paid for a service which was not provided, and they refused because the only way to do that was to lodge a claim. Catch 22. Some time later, they informed me they had found my shipment and shipped it out - but charged me a second shipping fee! Even after I explicitly told them not to. Several days of back and forth over email, and they graciously decided to give me a credit for future use, and called it a refund. No, a refund is money back in the original method of payment. Not a credit for a service which I will never use again. Save yourself the trouble and stay away from this dodgy business.