Had a John Lewis credit card for 20 years plus. Pay all balance every month, never missed. Had a large credit limit for 18 years. Reduced it to avoid exposure from fraud and was told I could increase back up at time. Recently requested to increase to original level. No change in circumstances and 99% Experian rated. New Day refused to increase back to what it was. Totally disgusted as not only was I advised I could revert to my original credit limit when I wanted to but I was never advised I could be refused an increase. I would never have decreased it in the first place if I had known that. The call handler was blunt and basically called me a liar. There should be a way John Lewis is made aware of how New Day treats its customers.