Dreadful company I have NEVER been able to use the John jewis new day credit card in any of the JL stores without it being declined BEFORE I put the PIN code in. New day insist the card is valid unblocked and not cancelled. An hour and a half wasted yesterday trying to buy sofas with the new day fraud team insisting 6 times that the card should work but it did not! For 50 years I’ve never had a problem with my JL account and then the JL credit cards managed by visa and mastercard. Why are JL working with such a poorly managed and low tech credit card company? I have received no explanation or apology from new day and I’ve lost out of £3500 worth of JL points as I had to use my mastercard to make the purchase. I’d like to say shove the card but too ok do so would negatively impact my credit score through no fault of my own. Disgraceful company.