Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Tanya Rushton GB For companies Your review counts! You reviewed Octopus Energy Add photo Tanya Rushton 2 reviews 1 star: Bad Updated just now Don't use them they are atrocious!! Don't use them they are atrocious!!! I haven't lived in my property since January 2020 but I owned the property and the bill was in my name. I tried twice to switch the bill to my ex partner in June and they said they had done it they hadn't I was still getting bills and being charged for a property I haven't lived in or used the gas or electric neither has my ex partner he moved out in July. But im still being charged for gas and electricity at 80 pounds per month based on estimated figures. No one has visited my property from them to get meter readings and they refused to go out from June onwards and I now live 132 miles from the property so can not go and get them. Absolutely disgusting company no customer service they read from scrips say they will sort it and never do.... and now its the end of November and still my account is active not closed down even though I called 30th October to cancel and yet again not done save your breath money and sanity dont use them.