I was excited to set up my energy service with Octopus energy, but they took 20 minutes to run a credit check.only to come back and tell me they didn't run it because they couldn't find the address in their system. I repeated the same address and 2 minutes later they came back and said they found my address, but my credit report came back lower than 600. I pay for a monthly service that reports the top three credit services and my credit score is well above 600. They were going to charge me a $300 deposit for no reason. Totally incompetent and would not trust them with my money.