Wow where did I start? I joined Octopus Energy in 2020/21 and to say it was a rocky start was an understatement. Being an EV driver it made sense to join on their GO tariff. I did wait several months for a smart meter which quickly developed a fault ( turns out this wasn’t Octopuses fault- the meter company hadn’t even commissioned it from the get go) months passed and I was getting hugely frustrated. Coupled with the fact the meter company booked appts and failed to show on 3 separate occasions I lost my patience. Ended up ranting when I received notice of new charges of a ridiculous amount. Finally a lovely lady named Resh got in touch and became my first point of call. She worked so hard to get our meter issues sorted. Turns out the meter was faulty so this was replaced and now finally it is working. A rocky start which wasn’t really their fault despite me thinking they were to blame. Now Resh is a credit to the company - she worked so hard looking at our usage and despite not benefitting from the off peak tariff - calculated our bill to include an estimate and amend charges. She has been available day and night to ensure our satisfaction and treated us with the upmost respect and care. I would highly recommend them for going above and beyond to help a disgruntled customer. I hope Octopus CEO knows what a credit she is. We are so grateful for her help. I was considering leaving initially but because of her help and understanding I know I am with the BEST energy company. Hope this helps others.