I have a build up of credit which is showing on my previous statements and on my most recent statement. Octopus say they have no record of any credit and it is my job to provide evidence. It appears that the credit disappeared in 2 actions. It can only be from staff, either through unintentional errors or possibly worse.
Octopus have been completely unhelpful and left me to try and unpick what has gone wrong.
1 year ago
Octopus energy has a
2.0
average rating
from
1,028
reviews
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