Same problem as other 1 star reviews. There is a cost of living crisis at the moment and so the last thing customers need is, having to contact Octopus energy about erratic balance generation. I’ve always paid on time every month. Ever since the great energy reset around April 1st 2022 — I’m sent my bill but as soon as I pay it I immediately receive notice of a new additional “current balance”. No one needs the unnecessary stress of sorting out monthly energy bills. Purposeful confusion (especially regarding numbers) is a strategy for scamming customers out of their money. I sent an email to customer services regarding extremely rude and incompetent customer service during the pandemic (Octopus/Cooperative energy not informing Lowri Beck of energy switch) and did not receive any reply. When I called and asked to speak to a manager, I was told she was busy and would contact me (she never did). Dishonesty is never a good policy! TrustPilot, reviewers should be able to leave links to other reviewers with similar negative experiences to highlight possible corruption because it's not just me: https: //www. reviews.io /company-review/store/octopus-energy/15882349/?media=store_review_image_id-509355 Dishonest services.