Was completely missold when signing up. I was shown a cheaper tariff by the salesperson at the time which was very interested in. The difference between his tariff and mine was a smart meter. I have already had fitted with a previous company. Unfortunately/apparently there is no way they can connect to the existing smart meter so I have to wait for one to be fitted…. My existing one was fitted within weeks of signing up. I signed up in November to octopus energy. I signed up to get a smart meter in December and now it’s March I’m still no closer to the cheaper tariffs I was promised. Where is the customer service? Where is the fulfilment of promises? How has this company won awards? One thing is for sure. They had profits of £203 million in 2023!!!