I’ve been more than a good customer for around 4 years to octopus energy and never any problems until they kept pushing for me to have a smart meter and sent over endless emails along with attachments to emails with my bills . You pay less with a smart meter / Better deals for smart meter customers which is deliberately pushing an already gullible customer . Because of the greedy energy companies and there already extortionate prices crippling customers and destroying families which the now greedy carefree 💩 unprofessional people at octopus energy customer services couldn’t careless about as they no unemployed customers are easy pickings for energy firms. I had a smart meter installed on the 24th January 2024 and all good at first and on the morning of installation I sent over a meter reading of 93538 before my old meter was replaced and amazingly I even had a £1 pound win on the free spin wheel which was my first win since joining octopus energy roughly 4 years ago without looking back on my accounts 😂how bent is that . Engineer turned up in north wales and after some issues and then walk about and standing on my daffodils he then walked up the road / disappeared for a good 15 to 20 minutes and then came back and all good to start work just like that . All power of obviously because of installation of new smart meter but the engineer still managed to have a reading of 93540 on my old meter which he obviously sent over to octopus energy which they billed me for and took money from my account . After noticing this I complained about it then octopus energy put the money back in my account. I’d no trust at all in octopus energy after the win on the wheel and engineer that day and so every day since my smart meter was installed I’ve taken 3 readings a day , daily. . All good on the smart meter until my 3rd meter reading was sent over and they deliberately zeroed in the meter again and charged me for 206 kWh of power used when in reality I’d only used 33 kWh of power . They charged me £63.93 for 206 kWh of power used in 5 days when the real bill should of been for 34 kWh of power used . On my daily readings chart at home on the 27th February 2024 at 6.33am my smart meter was reading 00174 . And on the 3rd March 2024 at 3.50pm my smart meter was reading 00207 . From the 24th January 2024 when I first had my new smart meter installed I’ve sent over 4 meter readings to date of my smart meter. First meter reading was sent on 6th February 2024 at 16.09pm of 00064 . Second meter reading was sent on the 19th February 2024 at 7.12am of 00125 . Third meter reading sent over on the 3rd March 2024 at 15.50pm of 00207 but octopus energy on this reading and billing had ZEROED back in my meter and so charged me for 206 kWh of power used and put my account as I now owe them -£1.51 because I’m in dept to them for 5 days usage when 😂 these very disgraceful greedy 💩lot owe me along with an apology , sickening 💩lot . Fourth meter reading was sent over on the 15th March 2024 at 10.58am of 00278 . My Little Home display unit which was switched of after a couple of days and put back in the box because it’s readings and play are like the stalking , trolling twisted bent backward lot I live by in dinas Caernarfon, mad max north wales and there obsession with me and the numbers 2 and 3 , 😂 I didn’t get any sense out of it and so turned of and packed it away in the box . Tried again roughly 4 weeks later on my smart meter home display unit and its still the same so it’s gone in the bin . Octopus energy on the few demeaning replies to date I have received are saying the bill is correct and I can have an engineer come out and check the meter and they will bill me £80 if no problem with the meter. 😂 so is it some twisted warped prat at octopus energy playing with my meter and bills and toying with me for what more money. How and why are the clowns in government allowing 💩greedy energy companies to treat customers like this and destroy lives with worry cold = death . To date from the 4th March 2024 I’ve sent endless emails and photos of all my meter readings and zeroed in again meter, I’m been pushed all the way deliberately by the warped people in customer services at octopus energy I believe which is disgraceful shocking behaviour. My account is being sabotaged, tampered with which is against the law . I pray octopus energy fall and when they do they fall bloody quick and hard .