I switched to their services a few years ago, moving away from Bulb, but encountered issues beginning with the smart meter installation. Customer service has since been outsourced, possibly to South Africa, and achieving any substantial communication has become challenging. There have also been persistent mix-ups with my previous accounts linked to rental properties. Furthermore, despite removing my gas meter—which they acknowledged and initially ceased billing me for—I find myself still facing charges a year later.
2 months ago
Octopus energy has a
1.9
average rating
from
1,092
reviews
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