6 months ago I recommended Octopus to my daughter and grandson. I read my meter monthly and was billed without a problem. However, against my better judgement I decided to opt for a smart meter which was fitted 6Feb. Since then I’ve had a second engineer out supposedly to fit another meter, (he didn’t) had diabolical customer service despite sending 6 emails and speaking to a rep called Olwen. I have an IHD which has been in “waiting for data” mode for 7 weeks and inconsistent bills with no meter reading s in the app. I moved to Octopus over 12 months ago due to problems with Shell customer service and it now looks like Octopus has inherited them