Recently been moved from shell never had any problems with them I Changed my direct debit date was informed the date would not change straight away which was fine , the date would change from the next month Having taken payment on the original date they then tried to take another direct debit 3 days later on the new date ( can see on the app this is pending ) When i contacted them they informed me they could not stop the payment and asked me what had happened! I have had to ring my bank and cancel , I am not paying them twice I will look to switch to another provider