Very poor customer service. I too don't want to hear ads about their good customer service! They do not reply to emails and i am waiting to hear from a manager. They managed to take 2 direct debits from one instruction this month I don't know how and it was for alot of money. the bank did refund one quickly but then Octopus told me the bank had cancelled the direct debit when they had not and the Octopus system then showed it as cancelled but not my bank system. Disgraceful service - I am a pensioner and I have always paid on time.
1 month ago
Octopus energy has a
2.0
average rating
from
1,040
reviews
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