Like all other reviews, I have lost the will to live after multiple calls and mails related to 4 months of trying to get a simple reading from with smart meters digitalised. I’ve had promise after promise. I’ve sat in for whole days while engineers said they’d resolved the transmission issues, I’ve been told they’ve reset and synchronised the system. I genuinely think that I now know more about energy meters than 90% of the incompetent employees in this company. All funny until I received a bill to the value of 12 months use of gas which took my credit into a massive negative and then was threatened about an astronomical increase in my direct debit. Thankfully I was able to inform incompetent octopus about where they’d forgotten to update the serial number of my meter. Shambolic service. I don’t know who is responsible for the customer’s satisfaction, but I’m guessing that they’ve left the company looking at the consistency of this shambolic businesses 1 star reviews.