These lot must have actual octopuses working for them because they are absolutely useless. The positive reviews have to be fake, because Octopus are by far the worst company I have dealt with. Switched from Shell Energy and they just magically happened to add on a load of charges to my account when the April price cap came into effect. Contacting them is no use because they give a generic response, and their complaints department is non-existent. Do NOT believe any of their lies about having great customer service because they do not. Will be leaving them as soon as my contract is up and would discourage anyone to join with them. Sooner they go under the better.