This is one of the worst customer service experiences I've ever had. I ordered a drainpan for a washer-dryer that was clearly labeled as 30"x 33"- just the dimensions that I needed. Unfortunately what arrived at my house was about 30" x 60" - it's enormous, and much bigger than I wanted or can fit in my laundry closet. Look at the photo below - how could they have thought this was the right item? I asked for a refund or an exchange. They said couldn't exchange the item (something about needing to custom-order it), and agreed to a refund. But to my surprise they also required that I return the item in order to receive they refund (they provided a shipping label in the process). How exactly am I supposed to deliver this massive drainpan for shipping back to them? It's too big to fit in my car, so apparently they expect me to spend money to hire a truck to deliver this to the shipper, which be expensive and eat up a significant piece of my refund. I suggested that they send someone to pick it up, but as of this moment have not responded. So they not only send me the wrong item, they send it to me in such a way that makes it difficult for me to get my money back. What appears to have started as terrible incompetence has now morphed into something even worse, as they are holding onto my refund, probably in the hope that I'll quietly go away. So in the meantime, I'm out $183.64, and PlumbersStock has gained one very dissatisfied customer. Everybody loses.