Our much loved pet cockatoo, Louie free flies some afternoons, we live on acreage area in Burbank. We do not cut Louies wings as it places further stress on him and he always returns home when we call out to him. A kind neighbour passing by our property thinking he was lost took Louie to Underwood 24 hour Vet. Sadly this vet didn't carry out their due diligence and call me as Louie is microchipped and wears a band, instead caused further grief and had him transported to the RSPCA!! Neither of these services called and I lost a days work hunting the area causing 2 sleepless nights. Eventually because of facebook displaying the C.A.R registration I contacted the RSPCA who confirmed Louie was there, we then had to endure a further 7 hours yesterday before we were allowed to collect him!. Louie started plucking his feathers 5 years ago due to anxiety when I am away for work. Sadly, he has been treated as an abused bird by both this vet and RSPCA. He was dehydrated due to the trauma of being taken and spending the night at the vet. Why?? why?? if a cockatoo displays this common plucking behaviour did either of these services call the owner but rather cause further grief to both the cockatoo and owners?? Where is due diligence? Where is empathy? Furthermore we now have to justify to the RSPCA that our beautifully loved and cared for baby has been treated for plucking. He has been under the care of the best avarian bird vet in Australia!! Adrian Gallagher, Brisbane Bird Vet!