I went to a wedding from Ohio to North Carolina last July. I went into a Sephora store in the mall. My knee bumped a display or something. I thought nothing of it and proceeded in line to pay for my item. I felt something wet and looked down and saw that I was bleeding. I'm not a dramatic person so I took out a band aid from my purse and put it on. I didn't say anything but it was all captured on their store cameras. I know this because once back to the hotel I called the store and spoke to manager and she says "I see a man come stand next to you at the register." I say yes my husband entered the store to find me and came to the register to ask if the store offered military discounts as he asks in most stores. So I know I was on camera. Long story short, once back to hotel the band aid was completely saturated and there was a gash in my leg. My husband told me it had to be something sharp which is why I didn't know I was injured. He said something dull would have hurt. We were in North Carolina for his sisters wedding who is a nurse. I sent her and my son who is in PA school pics and they both said they thought I needed sutures. My husband was in the wedding and was due to be at wedding rehearsals, I don't drive in places I'm not familiar with so he had to take me. It was just a big inconvenience more than anything. It took forever in urgent care. I received 5 stitches, but I now have a keloid and it itches constantly. It was my first time in urgent care, my first time getting stitches, my first time with a keloid. I am permanently scarred. I'm black so it's a really dark scar on my leg and it's a keloid so it's raised and itches when I stand for prolonged periods. I can rub the area and feel it thru the fabric of my leggings. I admit, I did feel some kind of way...like wow, all I did was just walk into a store, out of state no less. Lived in Ohio my whole life and have never needed stitches. Ever! Sedgwick handles claims for Sephora. No one ever got back with me from Sephora, when I spoke to the manager she took my name and address so I assumed I would be receiving paperwork to file a claim. Nothing ever came in the mail. I've never had so much as a mva insurance claim let alone a personal injury claim so I did t know what to expect. My pov has been that people sue for everything but dealing with Sedgwick I can see why people obtain lawyers. After sending a dossier to Sephora with cell phone records, pictures of my injury, medical records from urgent care and my pcp when back in my home state to get stitches removed, Sephora sent my claim to Sedgwick. I received a nice letter saying to contact them to discuss my claim. I'm naive I thought I would contact them and say hey you have all the proof, I'm not a shady person, I would like to settle my claim for this dollar amount. The letter sent to me is dated 11-21-23. It is now 3-12-24. I have called the adjuster twice and emailed and I have not heard from Sedgwick since the letter was sent to me. Like I said, I've never had a personal injury claim, but just from a business pov I find it rude and disingenuous and I guess I now see why people get attorneys.