I have been a user Skip The Dishes for some time and have enjoyed the convenience and service. Having my meal delivered to my door was a great aid to my life since I have mobility / walking challenges. I placed an order on Jan 9, 2022 which was not delivered (and not found nearby). When I contacted customer support I was told my missing order missing order will not to be credited. With no previous warning my account was locked from receiving credits. This order was placed with the same delivery instructions as I always have always supplied and the previous orders have been delivered to my door as requested. This treatment is unacceptable that the customer should be held financially responsible for errors of the delivery driver or even errors in the food orders from the restaurant / supplier. Credit for the missing order was refused. Order # 372338961 Jan 9 2022