Charlie
This is a review for Temu in the UK - they have closed their UK website - too many bad reviews! PO-210-01540734956153889-D01 BEWARE! This company does not comply with British retail law, if you purchase in the UK The above order was delivered by 'EVRI' (our worst UK delivery company!) - late! (Temu gave a £4 'late' refund). (EVRI used to be called Hermes - which if you read their review history anywhere, you will discover has one of the worst review histories ever.) Temu refused to refund for two missing items - saying that the goods left their establishment intact. However I know they were missing. They do not show any evidence of 'inclusion' in their response, but they have my photographic evidence that they are not on the tray that I unpacked them on. So it's their word against mine. They were very quick to deny my claim. On further examining the package it is clear that it was ripped - then 'repaired' with clear tape. So if Temu have 100% integrity - and I can assure you that I do too - then it must have been 'nicked' by the courier. When EVRI were Hermes one of their couriers went through an elaborate procedure to 'deliver' an expensive leather jacket. His false completion of 'sorry you weren't in' card and false pictures of it on our doorstep - then walking away with the 'Joe Brown's' leather jacket box without ringing the bell, were all captured on CCTV - only to be accosted by my partner - in bare feet - to wrest the package off a very sheepish thief 100 yds down the road. He performed his 'trick' directly under the purview of the CCTV front door camera! The courier who delivered the Temu package was very camera shy - he wore a black close-fitting hoodie - with just a tiny part of his face showing - and carefully placed the package in the 'parcel chute' - ripped-side down - in the 'proof of delivery' photo. Whilst his identity would be easy to ascertain if Temu took it further - he probably felt more confident that it would be difficult to retrieve the delivery information and who and when had tampered with the package en route. Temu have refused to claim from the courier company and will not engage in insurance-claim processes. They have refused to engage in any discussion about the sender being liable if non-delivery occurs in the British retail law processes. We take online platforms and payment systems for granted in the UK. In the rare event of non-delivery occurring with eBay, they are very good at rectifying the problem - as are PayPal - who I believe were very closely aligned with eBay. Amazon too are very good at refunding for missing items (even when they too were hit with 'interception' fraud in my district.) But Temu? Be wary. So what do I do about Temu? I can assure you - with as much photographic proof as I can - that the items were not delivered - which if Temu's response is to be believed - must have been removed in transit. I would be willing to sign an affidavit to state the items were not present. The courier who delivered the package was very keen to hide his identity from my CCTV cameras - and placed the package in the delivery chute so you couldn't see the 'tear'. He wore a hoody masking most of his face. Stupidly I have another Temu order in the pipeline - but it is my last. And hopefully it will all arrive in an intact package - presumably by 'EVRI/Hermes' (Who are due for a name change soon - not long now until they reach their 'poor review' threshold!) With the Temu App now uninstalled - it's Adieu from me. Adieu
4 weeks ago
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temu.com has a 2.0 average rating from 46 reviews

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