My train was cancelled on 29th March. Trainline charged me €115 lot to go on train 1 hour before despite e mailing to say there would be no extra charge due to train being cancelled.. Now they won’t refund me. Any e mails I sent are responded to by bots (as you will see by response to this). I phoned and was told by guy called Ajitesh yesterday, i shouldn’t have been charged extra and that refunds could take years but at least 8 to 10 months, due to volume. Why charge people for rearranging cancelled tickets and then say you will refund but keeping fobbing off. Scam. People will give up chasing eventually. I also spoke with Jason, Masood and many others.