Lisa
I placed an order to be delivered by uber eats. And can I say Absolutely what disgusting customer service from that company I ordered food for me and my son it came missing my son's burger and milkshake so only got the chips the meal cost £9.49 and they refunded me £5.69 I've rang up twice now and this apparently is the correct amount for the steak stack and large milkshake so I paid £3.80 for a portion of cold chips! I've spent 30 min on the phone. I've spoken to two customer service staff then asked to speak with a manager and got absolutely no satisfaction out of them all. My order has gone in the bin as it was all cold when it arrived because the courier sat at the restaurant with my order waiting for another two orders. (I watched this on the app as I got notification she had picked it up and was still sitting in the restaurant for 10 min) She Dropped one off on the way and gave me the other order by mistake and came back to swap it. And Uber eats don't care that my whole order costing me £20 half wasn't delivered and half went in the bin!! I swear I will never order from Uber again!!! VERY POOR CUSTOMER SERVICE.
3 months ago
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UberEATS has a 1.1 average rating from 6,383 reviews

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Alice, Customer Support

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