Buckle up buttercup! This is a long and detailed review of my Ulta.com experience. TLDR: I will NEVER shop Ulta.com again. Their shipping policy is unfair and I don’t want to waste my energy.... I called Ulta because I didn’t receive the package that they said I should have received. To their credit, there was a photo of a package sitting on my step that they said the carrier delivered. This is not a matter of whether or not the package was delivered to me, but rather did I actually receive it, and the answer is no. Now we all have heard of or experienced companies going through great lengths to make sure that the customer is satisfied. I am here to tell you that Ulta is NOT that company. I first became aware of the problem because I decided to track the shipping on my package. It said that the package should have arrived on 5/9/22. At that time there was no photo uploaded to the tracking information. (As a side note, Amazon had also sent me 5 packages ON THE SAME DAY, all of which I actually received and are sitting in my home currently) I called Ulta that evening and expressed that I did not receive that package. The representative told me they would open an investigation and get back to me within 24-48 hours. I thanked her and waited to hear more. The following day, I received an email stating Thanks for getting in touch about your Ulta.com (ORDER NUMBER REMOVED). After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by Lasership. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!” Upon receiving this email I called them back. I explained to them that I understand that this is their business structure but I don’t think it is fair that the customer has to bear the responsibility for items that they did not actually receive. I mentioned to them that my purchase was $80 and that I had shopped at Ulta before with no prior problems. This is the first time I have ever lodged a complaint about not receiving my product and this was not me “gaming the system”. Additionally, I pointed out that Ulta, as a major company, should have some kind of insurance to cover purchases made by their customer and should protect the customer. Even if they don’t have insurance, you would think they would want me to continue to be a lifelong customer (seriously folks, I have gotten my hair done in their salon multiple times, purchased I don’t know how much product over the years, recommended and took my mom to the store to purchase her products, etc.). After speaking with a service rep (Dawn) who was very friendly and sincere, I was passed along to the supervisor. The supervisor basically confirmed the same thing Dawn had already said. Having worked in retail before, I know that they offer at least SOMETHING to any customer who so much as complains about a product or shipment. Even a coupon for a future purchase would have made me feel better. All I got was an apology. To say this entire experience was frustrating is a massive understatement. Before getting off the phone with the supervisor I asked her flat out, is there ANY incentive you can give me to return to Ulta in the future. CRICKETS. NOTHING! The woman went radio silent and then finally apologized again and hightailed it off the phone line. So here’s the bottom line: Ulta does not have to worry about me EVER ordering from them again. FULL STOP and PERIOD! I will keep my ordering to a place that actually will make sure that I walk away feeling satisfied (Hey Amazon!!!! ) Additionally, I will make sure that I blast Ulta at EVERY opportunity. I will tell friends, family, strangers, social media outlets, and anyone else I can think of about this harrowing experience. Please just exercise caution when dealing with this company. They have already shown their true colors to me, and I don’t want anyone else to deal with the foolishness that I went through.