Now I know that for sure, UPS is a shortcut for Utterly Pathetic Service. I always thought UPS is a solid company, unfortunately I was proven wrong. They do not have any regard or respect for their customers at all. Just recently I had to send something back for refund. I aranged a collection on the website and paid extra for insurance to make sure I can make a claim in case of any issues. The UPS did not collect the parcel on the day I requested its been collected two days later when I made a complaint. Then I was informed by receiver that the item has been delivered damaged and I will not receive a refund of £250. They sent me a collection of 10 pictures of the damaged parcel and the item itself, from various sides and angles. I contacted UPS to report a damaged item and mace a claim, thinking that this should not be a problem since I insured the parcel and have all this pictures, I also provided all the other informations required by UPS on the website. I have received an automated email from UPS that they will look in to it, and that is the end of the story. I never heard back from them again! Due to lack of response, over two weeks later I decided to call them back to ask out about their findings. And I was informed that the case has been closed because the pictures were made from the wrong angles, not as they like. If this wasnt tragic it would be funny, but it is not. They said they didnt have my phone number or email to contact me and tell me about it or at least apologise. I dont even know what kind of company you must be to lie like that to the customer to avoid paying out for something that is obvious. I have lost £250 pounds and paid for it in the process, UPS refused to take any responsibility, they didnt even offer an apology or refund of the cost of sending the parcel. Now I am on a mission to do a marketing campaign for them and to inform as many people as possible not to ever use their services. I will do it for free. This is the worst company I had displeasure to deal with in my life, AVOID AT ALL COST!!!