Absolutely terrible experience. Purchased a gaming PC for Christmas for my son. They sent it via Yodel (although Yodel is renowned for poor delivery they only use them as their director also owns Yodel, so as proper businesses wouldn't choose them Very will - look it up!) So Yodel lost the parcel (stolen? Who knows?) and Very would NOT take ANY responsibility for their failed promised delivery date. As days went by, customer service service kept claiming it would be delivered the following day without any reason to expect Yodel to find the parcel, let alone attempt delivery. I eventual took legal action against Very which resulted in a Directors PA phoning me, who did try to resolve via Yodel, admitted she wasn't hopeful, so arranged for a 2nd to be sent, unfortunately by Yodel again, no surprises when it was delayed again This time it was just sitting in a huge pile of undelivered parcel at my local depot. They refused to allow me to collect it, I just had to wait again for them to actually get around to delivering it. With daily calls to the PA, she did manage to escalate it within Yodel. Also took advantage of a discount if I took a 3 month interest free credit (they hoped customers default, then charge eye watering interest). Trying to make payment via their website was impossible. Everytime I filled I the payment details my bank needed my authorisation for the transaction, the bank App would pop up, I click confirm, but returning back to Very website to complete payment their website reloads, starting the process again. This means money is reserved by my bank for Very to collect, yet Very doesn't complete the transaction, starting the whole process again, reserving a 2nd, then 3rd amount. Voice recognition on their helpline is poor making it difficult to speak to anyone, or use the automated service. Paid off the balance in full and closed the account down.