We have been in contact with Viagogo since the end of June 2022 trying to get a refund for tickets that where never delivered in excess of $500. 5 times we have been told "the refund has been processed ". After jumping through Viagogo's hoops and proving that no refund has been processed, we are then told " it has been elevated ". This has happened 5 times already, we are on #6 now. When we asked to speak to a supervisor, we have been informed that is not their policy. It looks as if refunding money for something that has never been delivered (verified by Viagogo) is also not their policy! I would do more research before using Viagogo for any purchases and save yourself a headache - unless you can afford to throw $500 out the window. Viagogo is proving to be a highly unreliable, unresponsive company.