My immediate follow up email after purchasing tickets and talking to a worthless customer representative At viagogo. “ I actually have no idea what I purchased at this point. I assumed I paid $263 for 2 balcony tickets to a concert in London that would be shipped in "3-5" business days and, extremely inconveniently, require a 'signature' at the door when a working person is not home. This is what I saw and ultimately proceeded with. It was not until after multiple intentional distractors on you purchase site, and after committing to purchase, that I see the arrival date for the tickets is unknown and that they would not arrive until a week before the concert when I will be out of country. The absence of clear upfront disclaimer related to the fact that you can't/wont email tickets, won't allow pick up at the theatre, and that "3-5" days really means 3-5 days 3 months from now (!), with a ship date that is a moving target, is inexcusable and intentionally misleading. I consider myself scammed. ”