The shelves are often depleted with essential groceries and are filthy with piles of rice or the contents of whatever package has burst open all over the place. The same goes for the freezers, filthy with frozen chips, vegetables strewn in the bottom where packages have burst and nobody has bothered to clean them before adding new produce. The express checkouts are dirty with stains and crumbs on the conveyors and bag filling areas. It feels as though the staff have been left to their own devices, there is no process or structure for restocking shelves - although there are plenty of staff blocking customers with large trolleys, picking for deliveries and collections. But nobody restocking the shelves. The store is in need of a deep clean and a process put in place to ensure a standard of cleanliness is maintained, your main products are food, and stocking it on dirty shelves and freezers is unhygienic, generating bacteria.