Anastasia
So I ordered grab hubs tonight and it said that the driver was picking up my food and arriving in about 26 minutes. Then all of a sudden, it said a totally different driver period almost there almost 30 minutes later. I get a call on the app.It said it was a male delivery driver a female called and said she was at the restaurant and that the first driver picked up my food twenty minutes ago and they don't know what happened to it. What do you mean? So she calls me and said she wanted me to know what was going on and that she was in a contact grubhub.I then asked if she could cancel the order.I'm on Chat with Customer Care when they say the order was cantold because they cannot deliver the food. You mean the first driver kept my food and instead of getting that person in trouble? You're gonna send somebody else to waste their time. And the customer who's paying not only for the food but the tap and the membership period it's a joke Then they say they're putting them back on the original payment method.Why can't you just cancel the order? Payment shouldn't even be cleared until that food has been delivered. Thanks Grubhub for wasting drivers and customers time. I hope you aren't around much longer. Bad experiences over and over. Close your doors even you cs reps suck. Not worth the headache DoorDash is better anyway!!!!
3 weeks ago
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grubHub has a 1.1 average rating from 592 reviews

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