This company is a SCAM indeed.... I have booked a car from Avis Thailand through their portal (rentalcars.com). I was given a below standard and dangerous to drive car for the duration of my rental. The undercarriage was totally destroyed and had been fixed with cable ties (car was in an accident previously and they had not informed me at pick up). Of course, it broke down again while I was driving halfway through my trip. Ended up not being able to use the car for 3 days, until I find a way to fix it myself, being in the middle of the Thailand countryside, 1h drive from the nearest town with a garage. I have informed Rentalcars.com of the incident, they did not seem to be concerned about it and told me to open a claim after I return the car. I opened a claim on their website after returning the car, asking for compensation, they closed it after 4 hours, "thanking me for the feedbacks and for helping them improve their service". I have opened back the claim, ever since no one replies to my messages, no one gives a damn about the case. Their customer service is non existant. If all goes OK during the rental, good for you. If not, just now they will not give a damn about you as soon as they take your money. Better think twice before renting a car through third-party agents like them. They absolutely do not care about customer service. Just there to take the money and cash in their commission with the rental companies. For the rest, you can just get lost... Runaway as far as you can from this company, presumably part of booking.com group...