i was honestly quite worried as i only saw this review page right after I've made my very first purchase via CETTIRE. i'm a customer based in APAC. I purchased a pair of jimmy choo's from cettire. and the item arrived pretty quickly within a week via DHL express. I have seen the same pair of shoes in the physical store so i know what to expect in terms of the feel and quality. and i was not disappointed in my purchase :) Everything came well packed in the original jimmy choo box with dust bag and everything. many of the customers mentioned their horrendous issue with returns. Hence i would say its probably the best to only buy shoes when you're 100% sure of your sizing. try not to buy anything that you're unsure of in terms of sizing. best to check out the item at your local stores too (if available). overall im a very happy customer ~ i would purchase again from cettire.