I ordered my Stuart Weitzman half and half boots at the beginning of Jan 2023 arrived earlier than expected and in good condition - was tempted due to the low price compared to other retailers. Had to do a return, as the boots were too big in the same week of receiving them. Placed another order for a smaller size - arrived earlier than expected and fit perfectly. Returns process was fine, but very poor/non-existent customer service from Cettire. I needed to chase them to confirm receipt of my boots - they responded after over a week, confirming my boots had been received. Took almost a month to receive my refund - minus a shipping fee and following a further email from me chasing them for a refund status and waiting again almost a week for a response. Was relieved to have got my money back. Think I was luckier than some. Not sure I will be ordering from them again.