I purchased a luxury handbag on the 22nd of November still have not received it. I have send over 7 emails to chase this up. The first email reply was to say they would investigate and I never heard back so I followed-up several times and only received a reply when I posted a complaint online. The reply simply said they would follow-up with urgency, yet I still have not heard back and there is no movement on my purchase. You cannot call them so I feel very ripped off and in the dark about when or even IF I will receive what I paid for. Absolutely disgraceful service, especially for a company selling luxury goods. I will never ever buy from them again.