Their return policy is one of the worst around. They require your return to be in their hands 14 days after taking delivery of your item, which means it has to be in the hands of their partner carrier (usually DHL) within 10 days of taking delivery. Compare that with the standard 30 days or even 60 from some similar fashion retailers, 10 is pretty bad. And they're strict about it. If that 10 day window passes, that's it for your return. This is as opposed to say Farfetch where although they have a 14 day return policy you can still start a return after that window passes. I ordered a pair of boots from them based on the size chart on the product page and it didn't fit, so I thought what's the big deal I'll exchange it for the correct size. After all I followed their product sizing advice, right? Whoops, how wrong I was, not only do they not take exchanges, I missed the return window by 2 days and they basically told me to go jump in a lake because I missed the return date. As of now I'm still trying to get them to take it because they sized me a full size off.... That being said I give them 3 stars because they do have nice stuff at fairly discounted rates and everything is legit.